Custom Logo Die
Pickup available at 1707 E 7th St
Usually ready in 5+ days
Create a die with your brand or logo, in multiple size options that can be used as many times as you would like for both current and future projects. Once we have the die with your logo in house, there are no additional charges to imprint on the leather goods you purchase going forward. Please send a vector image to info@colsenkeane.com, we will go over the logo and be in touch with you.
Don't have a vector file? We might be able to help. Artwork fees start at $65 an hour, evaluations are free. If we do need to edit your artwork, this fee will apply.
Video Resources to Learn More
Want to know more? Please see this page for a collection of YouTube videos about our products.
Product information
At ColsenKeane, we select the best US-sourced Full Grain Chrome Tanned or Veg Tanned Cowhides, and Full Grain Aniline Buffalo hides for our products. We only use Full-Grain leather, which is the highest quality leather you can get; far superior to the “genuine leather” commonly used by larger brands. Our goods are built from 5/6 oz or 8/9 oz leathers, depending upon the requirements of the product. We use the most durable hardware in the industry, made with a custom mold from solid brass with a brushed nickel finish. We also offer handmade copper buckles as an upgrade on many bag and belt items.
Our handmade copper buckles are painstakingly hand-forged from pure copper by a metal smith in Montana. Copper buckles are an allergen-free option for your products and will incur a slight upcharge.
General Shipping Information
All non-leather goods will be shipped within 2 business days.
We appreciate that you value traditional hand craftsmanship, durable thick-cut construction, and the quality you can't find in a big-box store or massive e-commerce corporations. Your goods from ColsenKeane will be unlike any others you've purchased; each is given to a leathersmith to cut, punch, and stitch by hand after your order is placed.
Please understand that as such, we ask for 14 business days to complete all leather goods orders, prior to their shipping, so please plan accordingly. We understand that this sounds shocking in an age of Amazon era same-day deliveries, but we're not selling mass-produced, off the shelf goods; quality takes time.
Selecting expedited shipping options (such as 2-Day or Overnight) will only rush the shipping of your order, but not its production. If you need your order sooner, please email info@colsenkeane.com so we can review your request to rush your order. Please note that for larger products, such as bags, you may incur a rush fee to do so. If it's possible to accommodate you, we will - no guarantees can be made unless we offer and you accept a Rush Fee.
We ship Tuesday - Saturday only. All items ship from Charlotte, NC 28204 USA, please choose your shipping method accordingly.
We use a variety of carriers to ship our items domestically and abroad. When you qualify for free shipping, we will select the least expensive option that gets your package to you in a reasonable amount of time. You are welcome to select and pay for expedited shipping at your discretion. You will receive an email notification with a tracking number once a shipping label is generated for your order. If it's past the 14 business day mark and you haven't heard from us, please check your spam folder prior to reaching out.
It's important for customers to ensure they provide the accurate address when placing an order. Once an item is shipped, we're unable to modify the delivery address as it's already with the carrier. Mistakes in the address provided by the customer aren't the responsibility of ColsenKeane and unfortunately cannot be refunded or replaced.
Please note that the date your label is created may be a day or two prior to when the package is picked up by the carrier. Please also note that during the Holiday season all shipping carriers may experience delays. We are all doing our best to get you your purchases in a timely manner.
Returns
We have a 15-day return policy, which means you have 15 days after receiving your eligible item to request a return or exchange. Packages shipped back to us for exchange or return must be received at our studio or postmarked within a 30-day window of customer's original receipt. We do not offer free return shipping.
The original shipping fee is non-refundable for returns or exchanges, except in case of a shipping error or manufacturing defect. We do not offer free shipping of any kind outside the Continental United States.
To be eligible for a return or exchange, your item must not be considered a non-returnable item (read more below), must be in the same condition that you received it, unworn or unused and in its original packaging. To request a return, please contact us via email at info@colsenkeane.com for return authorization. Include your order number, date received and reason for return. If your return is accepted, we will provide instructions on how to return your order within 1 business days. Please note that any request sent on Sundays will not be replied to until the next day. Items sent back to us without first requesting a return authorization may not be accepted. Please also note that all orders authorized for return must be received at our studio within 30 days of receipt.
We have the right to refuse any return at any time.
Gift orders placed between November 1st - December 25th that fit our criteria for being returnable, are eligible by January 10th of the following year. CK products received as gifts can be returned for store credit only.
The Care & Keeping of Your ColsenKeane Leather Good:
So you bought a new Satchel and you're wondering how to take care of it?
You don't need to do anything at all for at least 4-6 months. Your leather good comes packed with the oils it needs to perform.
At the 4-6 month mark, we recommend a gently applied coat of Saddle Soap (available for purchase here). We suggest you do this with our Liquid Saddle Soap.
Please note that an application of Saddle Soap will darken the leather, just like age and patina does.
1. To apply Saddle Soap, take a clean soft cloth and gently apply the solution in a circular motion into your leather good. You may wish to begin at the bottom of the bag, in order to see how the Saddle Soap will affect the hide.
2. Let it dry 2-3 hours, or overnight if you want to be certain and it's ready to go.
3. Reapply again every 3-4 months.
We can only recommend Saddle Soap on our products. Though you may surely be able to use them on other leather goods purchased elsewhere, or on larger items like chairs or sofas, we can not guarantee the results and therefore would not be able to recommend it.
Should your Satchel have some years and wear-and-tear on it, you may need a small overhaul. In that case, let us refresh your Satchel for you.
We offer a Refresh Your Satchel package during which we will give your well-loved ColsenKeane Satchel a thorough once-over and cleaning. We will use our liquid glycerine saddle soap to thoroughly clean and condition your bag; carefully inspecting each rivet and each stitch and repairing anything found, to ensure the continued integrity of your go-to companion.
Purchase the package at the above linked page. Ship your Satchel to us safely at the following address:
ColsenKeane
Refresh Your Satchel Program
1707 E. 7th St.
Charlotte, NC 28204
Please include your full name, phone number, and order number. Once complete, we will ship your bag back to you as quickly as possible.
F.A.Q.
Got questions? We've got answers!
How can I learn more about the leather you use?
Please see this page to learn everything about our leather and how to care for it.
What does your monogramming entail?
We offer optional monogramming on our leather products. Please note that we use only one font: all minimalist capital letters that measure 1/4" tall (see photos below for reference). As such, we recommend you use a [first initial/middle initial/last initial] format.
Please note that our monograms, just like the crafting of all of our leather products, are done by hand. As such, please allow room for slight imperfections as that is, indeed, part of the hand-crafted experience.
In the interest of accuracy, we do not advise using more than 3-4 letters, at most. The cost of monogramming is $20 for up to 3 letters. Any letters over 3 are an additional $5 per letter.
We're sorry, but we do not monogram any non-ColsenKeane products.
When can I expect my order to ship?
We appreciate that you value traditional hand craftsmanship, durable thick-cut construction, and the quality you can't find in a big-box store or massive e-commerce corporations. Your leather goods from ColsenKeane will be unlike any others you've purchased; each is given to a leathersmith to cut, punch, and stitch by hand after your order is placed.
Please understand that as such, we ask for a minimum of 14 business days to produce your order to our standards. If there is a particular deadline you need your order to be crafted by, please let us know right away by emailing us at info@colsenkeane.com and we will provide options for a payable rush fee in order to prioritize your order.
What are your exchange and return policies?
Please see this page for all of our return and exchange policy details.
We have a 15-day return policy, which means you have 15 days after receiving your eligible item to request a return or exchange. Packages shipped back to us for exchange or return must be received at our studio or postmarked within a 30-day window of customer's original receipt. Absolutely no exceptions.
The original shipping fee is non-refundable for returns or exchanges, except in case of a shipping error or manufacturing defect.
To be eligible for a return or exchange, your item must not be considered a non-returnable item (read more below), must be be in the same condition that you received it, unworn or unused and in its original packaging. To request a return, please contact us via email at info@colsenkeane.com for return authorization. Include your order number, date received and reason for return. If your return is accepted, we will provide instructions on how to return your order within 1 business days. Please note that any request sent on Sundays will not be replied to until the next day. Items sent back to us without first requesting a return authorization may not be accepted.
Orders placed between November 1st - December 25th that fit our criteria for being returnable, are eligible by January 15th of the following year. CK products received as gifts can be returned for store credit only.
Is there a warranty on my leather product?
Yes!
We take pride that our hand-crafted leather products are crafted with such care and quality that we will stand behind the quality and workmanship of our goods for their lifetime. We provide a guarantee to the original owner against defects in materials and workmanship of our leather goods, with normal use. If your product fails due to a defect in materials or workmanship, we will repair or replace it for free, in most circumstances.
Our warranty does not cover any damage caused by neglect, improper use or abuse, accidental damage, or anything outside of normal wear and tear.
Should you have an issue with your ColsenKeane item, please reach out to us at info@colsenkeane.com with a description of the trouble; include specific photos of the area in question as well. We will reply with next steps.
* Customer is responsible for return shipment to our studios for repair.
HOW DO I TAKE CARE OF MY LEATHER GOODS?
Please see this page to learn about how to care for your leather.
I don't see exactly what I want. Do you take custom orders?
Please see this page for everything you ever wanted to know about custom projects with ColsenKeane.
Do you repair leather items from other makers or vintage leather goods?
No, we don't offer leather repair. Our business is about designing and handcrafting heirloom-quality leather goods. We only repair our own products. We also (sadly) don't have a resource for who you can reach out to for repairs. It likely depends upon the item. For instance, leather shoes or bags? A "shoe cobbler" may be able to help (google "shoe cobblers near me" to find one and ask). Leather jacket or pants? A "tailor" that works with leather clothing could potentially help. A rip in your leather chair? Maybe a furniture repair person? And so on.
