Friend, we spend our days designing and building the kind of bags that will survive generations. We anchor everything we do in simplicity, clean form, and rugged individualism. But just as we believe a physical bag should be built to serve you reliably through decades of travel, we believe our digital space should be just as welcoming, dependable, and usable for everyone. Including those with disabilities.

We don't believe in disposable nonsense, and we don't believe in digital barriers. We want our website to offer a seamless experience to every person who visits, regardless of how they navigate the digital world.

Our Guidepost

To help us stay on the right path, we look to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our benchmark. These guidelines help us craft an online experience that accommodates screen readers, keyboard navigation, and clear visual contrast, allowing the story of our craft to reach everyone clearly.

An Ongoing Journey

Like a good piece of full-grain leather, a website is a living thing that changes with time. We are regularly auditing, tweaking, and refining our digital workshop to ensure it stays truly accessible.

While we strive to perfect every corner of our store, we sometimes rely on third-party applications (like payment gateways or review widgets) to keep the shop running smoothly. These external pieces can occasionally have their own quirks that are out of our direct control, but we continuously push our digital partners to meet the same high standards we hold in our Charlotte studio.

We Are Here to Talk

If you run into a roadblock, find a page that isn't working for you, or simply need a hand completing an order, please don't hesitate to reach out. We value real human connection above all else.

Get in touch with us directly, and a real person on our team will make sure you’re taken care of:

Email: info@colsenkeane.com

Phone: 704.274.1152

Hours: Monday - Saturday, 9:30 am - 5:00 pm EST

Let us know what you're trying to achieve and what went wrong, and we will gladly walk alongside you to get it sorted out or process your order over the phone.