All non-leather goods will be shipped within 2 business days.
We appreciate that you value traditional hand craftsmanship, durable thick-cut construction, and the quality you can't find in a big-box store or massive e-commerce corporations. Your goods from ColsenKeane will be unlike any others you've purchased; each is given to a leathersmith to cut, punch, and stitch by hand after your order is placed.
Please understand that as such, we ask for 14 business days to complete all leather goods orders, prior to their shipping, so please plan accordingly. We understand that this sounds shocking in an age of Amazon era same-day deliveries, but we're not selling mass-produced, off the shelf goods; quality takes time.
Selecting expedited shipping options (such as 2-Day or Overnight) will only rush the shipping of your order, but not its production. If you need your order sooner, please email info@colsenkeane.com so we can review your request to rush your order. Please note that for larger products, such as bags, you may incur a rush fee to do so. If it's possible to accommodate you, we will - no guarantees can be made unless we offer and you accept a Rush Fee.
We ship Tuesday - Saturday only. All items ship from Charlotte, NC 28204 USA, please choose your shipping method accordingly.
We use a variety of carriers to ship our items domestically and abroad. When you qualify for free shipping, we will select the least expensive option that gets your package to you in a reasonable amount of time. You are welcome to select and pay for expedited shipping at your discretion. You will receive an email notification with a tracking number once a shipping label is generated for your order. If it's past the 14 business day mark and you haven't heard from us, please check your spam folder prior to reaching out.
It's important for customers to ensure they provide the accurate address when placing an order. Once an item is shipped, we're unable to modify the delivery address as it's already with the carrier. Mistakes in the address provided by the customer aren't the responsibility of ColsenKeane and unfortunately cannot be refunded or replaced.
Please note that the date your label is created may be a day or two prior to when the package is picked up by the carrier. Please also note that during the Holiday season all shipping carriers may experience delays. We are all doing our best to get you your purchases in a timely manner.
Returns
We have a 15-day return policy, which means you have 15 days after receiving your eligible item to request a return or exchange. Packages shipped back to us for exchange or return must be received at our studio or postmarked within a 30-day window of customer's original receipt. We do not offer free return shipping.
The original shipping fee is non-refundable for returns or exchanges, except in case of a shipping error or manufacturing defect. We do not offer free shipping of any kind outside the Continental United States.
To be eligible for a return or exchange, your item must not be considered a non-returnable item (read more here), must be in the same condition that you received it, unworn or unused and in its original packaging. To request a return, please contact us via email at info@colsenkeane.com for return authorization. Include your order number, date received and reason for return. If your return is accepted, we will provide instructions on how to return your order within 1 business days. Please note that any request sent on Sundays will not be replied to until the next day. Please also note that requests initiated over the phone will be directed to follow the process outlined above. Items sent back to us without first requesting a return authorization may not be accepted. Please also note that all orders authorized for return must be received at our studio within 30 days of receipt.
We have the right to refuse any return at any time.
Sample Sale items, Final Sale items and merchandise purchased from our Seasoned Collection are not eligible for return. Seasonal Sale items are not eligible for return.
Gift orders placed between November 1st - December 25th that fit our criteria for being returnable, are eligible by January 10th of the following year. CK products received as gifts can be returned for store credit only.